Rider's Guide

FAQs

Where can I buy my tickets?

You can purchase tickets online here. If you’d like to purchase your Hop-On, Hop-Off tickets when you arrive in Vancouver, you may purchase them from any Trolley driver, Vancouver Trolley Ticket Agent or the concierge / front desk at your hotel.

HOW LONG IS MY HOP-ON, HOP-OFF TICKET VALID?

Hop-On, Hop-Off Trolley Tickets are valid 3 months from purchase. Once validated, Hop-On, Hop-Off Trolley Tickets are valid for either 24 or 48 hours.

Guided Tour Tickets are valid on the date the tour is scheduled.

Do you need reservations for the Hop-On, Hop-Off Tour?

Reservations are recommended for the Hop-On, Hop-Off Tour. Simply purchase your ticket here. However, you may also purchase your ticket from a driver/ticket agent along the Trolley route.

Do you need reservations for the Guided Tours?

Yes, reservations are required for all Guided Tours. Please call our office at (604) 801-5515 for more information or to book today.

What if the Trolley is full?

We always have extra trolleys on standby in high-traffic areas. If you don’t get onto the first trolley, our driver will radio the standby driver to come pick you up. However, please keep in mind that these tours operate on a first-come, first-serve basis and sometimes you may be required to wait for the next trolley, usually a 20-minute wait. We do our very best to make sure this does not happen.

I Think I've Left Something On The Bus!

If you lose an item onboard the Trolley, please call our office at (604)801-5515. We do keep a record of all items found onboard the Trolleys and would be happy to help you find your lost item. All articles are kept for a three-month minimum.

Are there group rates?

Groups with 10 or more passengers may receive $2 off per person on our Hop-On, Hop-Off Tour. Please note that if you have a large group and want to all stay together, it may be a better option to charter a private tour – please visit our charter page for more information.

Do you accept credit cards?

Yes! We accept Visa, Visa Debit, Mastercard, and American Express.

What are the best stops to get off at?

The most popular stops are in Gastown, Granville Island, Vanier Park, Dr. Sun Yat-Sen Garden in Chinatown, Yaletown, Robson Street and of course Stanley Park.

Where can I store my luggage?

If you are coming off a cruise ship you can store your luggage at “Priority Baggage” at Canada Place. For more information call (604) 303-4500.

Are small pets allowed onboard if they’re in a carrier?

No pets are allowed onboard the trolley unless they are an official Guide Dog or Service Animal.

Are packed lunches and beverages allowed on the Trolley?

No food or drinks are allowed onboard trolleys aside from water and baby bottles.

Saftey

The Vancouver Trolley Company is a licensed carrier as required by Passenger Transportation Act of British Columbia. Our vehicles are maintained regularly by qualified staff and are inspected by an independent inspection agency every six months as required by law.

We have comprehensive insurance coverage, as required by law, for the protection of our fleet and passengers.

All passengers are required to be sitting down at all times when the vehicle is in motion. Passengers are not allowed to move around the vehicle while it is in motion.

For your safety and for the safety of the other passengers we do not allow food, drinks or pets onboard the Trolley.

Tips

  1. For convenience purchase your tickets online.
  2. Use the coupon out of your FREE coupon book for the False Creek Ferries and cruise to Vanier Park or Granville Island. You will receive your coupon book from the Trolley Driver or Ticket Agent.
  3. Stop for World Famous Ice Cream and explore Stanley Park’s Prospect Point.
    Head to the Granville Island Brewery for a refreshing midday break.
  4. Explore North America’s 2nd largest Chinatown.
  5. To get the full tour, don’t miss the last Trolley; pickup times are listed in our e-brochure.
  6. Hop on the FREE Shuttle to the Capilano Suspension Bridge. Pick up Locations and Times can be found on Capilano’s Website.
  7. It’s always a good idea to bring a bottle of water with you.
  8. In Fall, Winter and Spring, pack an umbrella, just in case!

Different question?

You might come across some unique and vague questions that you’ve never heard about. These could be complicated ones that might need you to take a closer look. You can ask users to contact your support team or write an email with the details of the problem faced by them. This will let you help them and get their problem solved easily.

Explore At Your Own Pace With One Of Our Hop-On, Hop-Off Tours

Our Hop-On, Hop-Off City Attractions Tour operates year-round and offers a live commentary past Vancouver’s favourite sights and attractions.