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FAQs

Where can I buy my tickets?

You can purchase tickets online here. If you’d like to purchase your Hop-On, Hop-Off tickets when you arrive in Vancouver, you may purchase them from any Trolley driver, Vancouver Trolley Ticket Agent or the concierge / front desk at your hotel.

 

How long is my ticket valid?
Tickets are valid for 1 year from day of purchase.


Do I have to start the tour at Stop #1?

No, you can join the tour from any stop that you’d like at any time.


Do you need reservations for the Hop-On, Hop-Off Tour?
No reservations are required for the Hop-On, Hop-Off Tour, simply purchase your ticket here or purchase from a driver/ticket agent and join the tour whenever and wherever you’d like!

 

What if the Trolley is full?
We always have extra trolleys on standby in high traffic areas. If you don't get onto the first trolley, our driver will radio the standby driver to come pick you up. However, please keep in mind that these tours operate on a first-come, first-serve basis and sometimes you may be required to wait for the next trolley, usually a 20 minute wait. We do our very best to make sure this does not happen.

 

Are there group rates?
Groups with 10 or more passengers may receive $2 off per person on our Hop-On, Hop-Off Tour. Please note that if you have a large group and want to all stay together, it may be a better option to charter a private tour – please visit our charter page for more information.

 

Do you accept credit cards?
Yes! We accept Visa, Visa Debit, Mastercard, and American Express.

 

What are the best stops to get off at?

The most popular stops are in Gastown, Granville Island, Vanier Park, Dr. Sun Yat-Sen Garden in Chinatown, Yaletown, Robson Street and of course Stanley Park.

 

Where can I store my luggage?
If you are coming off a cruise ship you can store your luggage at "Priority Baggage" at Canada Place. For more information call (604) 303-4500.

 

Are small pets allowed onboard if they’re in a carrier?
No pets are allowed onboard the trolley unless they are an official Guide Dog or Service Animal.

 

Are packed lunches and beverages allowed on the Trolley?
No food or drinks are allowed onboard trolleys aside from water and baby bottles.

 

Do you need reservations for the Evening Tour?
Yes, reservations are required for all evening tours including the Evening Tour and the Seasonal Tours. Please call our office at 604.801.5515 for more information or to book today.